Privacy Policy

1. Introduction

Welcome to Rachel Shaw Coaching ("we”, “our” or “us”).

We are committed to protecting your personal information and your right to privacy. This privacy policy explains how we collect, use, and protect your personal information when you use our website, coaching services, and newsletter.

2. Information We Collect

We collect information that you voluntarily provide to us when you:

- Register for our newsletter

- Book coaching sessions

- Contact us through our website

- Fill out forms on our website

This information may include:

- Name and email address

- Contact phone number

- Billing information

- Professional background

- Goals and objectives related to coaching

- Communication preferences

3. How We Use Your Information

We use your personal information to:

- Deliver coaching services

- Send you our newsletter and other communications you've requested

- Process your payments

- Improve our services

- Comply with legal obligations

- Send you administrative information

- Respond to your inquiries

4. Legal Basis for Processing

Under the UK GDPR, we process your personal information based on:

- Your consent (e.g., newsletter subscription)

- Contract fulfillment (e.g., coaching services)

- Legal obligations

- Legitimate business interests

5. Data Sharing and Third Parties

We may share your information with:

- Payment processors to handle transactions

- Email marketing platforms for newsletter distribution

- Cloud storage providers

- Professional advisers as needed

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate security measures to protect your personal information, including:

- Encryption of data in transit

- Secure storage systems

- Regular security assessments

- Limited staff access to personal data

7. Your Rights

Under UK data protection law, you have the right to:

- Access your personal data

- Correct inaccurate data

- Request deletion of your data

- Withdraw consent

- Object to processing

- Request data portability

- Lodge a complaint with the ICO

8. Data Retention

We retain your personal information for:

- Newsletter subscribers: Until you unsubscribe

- Coaching clients: 6 years after our last interaction (for tax purposes)

- Website enquiries: 2 years

9. Cookies

Our website uses cookies to:

- Improve website functionality

- Analyze website traffic

- Remember your preferences

You can manage cookie preferences through your browser settings.

10. International Transfers

If we transfer your data outside the UK, we ensure appropriate safeguards are in place in compliance with UK GDPR requirements.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

13. Contact Us

For any questions about this privacy policy or our privacy practices, please contact us at:

- Email: rachel@rachelshawcoaching.com

- Address: Robin Cottage, 2a Pitfold Avenue, Haslemere, GU27 1PN

- Phone: 07940758029

14. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO):

- Website: www.ico.org.uk

- Phone: 0303 123 1113

Last updated: January 29, 2025